Terms of service

Welcome to www.mykundli.online.
These Terms of Service (“Terms”) govern your access to and use of this website, products, services, reports, consultations, content, and any related communication offered through www.mykundli.online (“Website”, “we”, “us”, or “our”).

By accessing this Website, using our services, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.

1. Website Overview

www.mykundli.online provides astrology-related information, kundli-based reports, spiritual guidance, consultation-based services, digital content, and related offerings, as may be listed on the Website from time to time.

The Website may offer free and paid services, including but not limited to:

  • kundli-based mini reports
  • detailed astrology reports
  • consultation services
  • spiritual or guidance-based content
  • digital or downloadable materials
  • other related products or services

All services are subject to availability and acceptance by us.

2. Eligibility

By using this Website, you represent that:

  • you are at least 18 years of age, or
  • you are using the Website under the supervision of a parent or legal guardian
  • the information provided by you is true, accurate, and complete

We reserve the right to refuse service, suspend access, or cancel orders if we believe the information provided is false, misleading, incomplete, or unlawful.

3. Nature of Services

Our services are provided for guidance, self-reflection, spiritual insight, and informational purposes only.

Astrology, kundli analysis, spiritual suggestions, and related content should not be treated as guaranteed outcomes, legal advice, medical advice, mental health advice, financial advice, or any other professional advice. Any action taken by you based on our content or services shall be at your own discretion and responsibility.

Nothing on this Website should be interpreted as a promise, warranty, or assurance of specific results. This is especially important where a service is presented as spiritual or astrology-based guidance rather than a measurable professional service.

4. User Information and Accuracy

To provide reports or consultations, we may require details such as your name, date of birth, time of birth, place of birth, contact number, email address, and issue description.

You are solely responsible for ensuring that all details submitted by you are correct. We shall not be responsible for any incorrect analysis, delay, or issue arising from inaccurate or incomplete details submitted by you.

If wrong birth details or incorrect personal information are submitted, any resulting report, advice, or output shall still be considered delivered.

5. Orders and Acceptance

Placing an order on the Website does not automatically mean acceptance of the order. We reserve the right to accept or reject any order at our sole discretion.

We may cancel or refuse any order for reasons including but not limited to:

  • incorrect pricing or technical errors
  • incomplete or unverifiable user information
  • suspected fraud or misuse
  • unavailability of service
  • legal or compliance reasons

If payment has already been made in a case where we do not accept the order, the matter will be handled as per applicable law and our internal review process.

6. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change prices, offers, services, or packages at any time without prior notice. However, the price applicable to your order will generally be the one displayed at the time of purchase, unless there is an obvious technical or typographical error.

You agree to provide valid and authorized payment details. We are not liable for any payment failure caused by your bank, card issuer, payment gateway, UPI app, or any third-party payment processor.

7. No Return / No Refund

All purchases made on www.mykundli.online are subject to our Return & Refund Policy.

As stated on our Website, we follow a strict no return and no refund policy, subject only to limited exceptions, if any, expressly mentioned in that policy or required by applicable law.

For digital services, personalized reports, astrology consultations, spiritually customized services, and made-to-order analysis, once the service has been initiated, scheduled, prepared, delivered, or substantially processed, it shall generally be treated as non-cancellable, non-returnable, and non-refundable.

8. Delivery of Digital or Consultation Services

For digital reports, astrology readings, consultations, or similar services:

  • delivery timelines are approximate unless expressly guaranteed
  • delays may occur due to incomplete user details, high demand, technical issues, holidays, or communication failure
  • delivery may be made by email, WhatsApp, downloadable file, call, or any other mode chosen by us
  • once the report or service is sent to the contact details provided by you, it shall be deemed delivered

We are not responsible if you fail to check your email, spam folder, WhatsApp, or provided contact channels.

9. Prohibited Uses

You agree not to use the Website:

  • for any unlawful purpose
  • to submit false, misleading, abusive, or defamatory content
  • to interfere with the Website’s functioning or security
  • to copy, resell, reproduce, or commercially exploit our content without permission
  • to impersonate any person or entity
  • to attempt unauthorized access to our systems, reports, data, or customer records

We reserve the right to restrict or terminate access for any misuse.

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, designs, branding, logos, icons, reports, layouts, images, downloadable materials, and service descriptions, is owned by or licensed to www.mykundli.online, unless otherwise stated.

You may not copy, reproduce, republish, upload, transmit, modify, distribute, or exploit any part of the Website without our prior written permission.

Any report, consultation output, PDF, written guidance, or customized content delivered to you is for your personal use only and may not be resold, reproduced, or published commercially without permission.

11. User Content and Communication

If you send messages, feedback, testimonials, reviews, birth details, or other content to us through the Website, WhatsApp, email, forms, or other channels, you confirm that:

  • the content is lawful and does not violate any third-party rights
  • the content does not contain abusive, defamatory, obscene, fraudulent, or harmful material
  • you have the right to share such content

You agree that we may use your communication for service fulfillment, customer support, record keeping, dispute handling, and service improvement, subject to our Privacy Policy.

If you submit a testimonial or review, we may display it on the Website or marketing material, unless you specifically request otherwise.

12. Disclaimer of Warranties

The Website and all services are provided on an “as is” and “as available” basis.

We do not make any express or implied warranties regarding:

  • uninterrupted availability of the Website
  • error-free operation
  • accuracy or completeness of all content at all times
  • guaranteed suitability of any service for your personal expectations
  • guaranteed result from any report, remedy, suggestion, or consultation

To the fullest extent permitted by law, all implied warranties are disclaimed.

13. Limitation of Liability

To the maximum extent permitted by applicable law, www.mykundli.online, its owners, operators, employees, affiliates, consultants, or representatives shall not be liable for any indirect, incidental, special, consequential, punitive, or expectation-based loss arising from:

  • use or inability to use the Website
  • reliance on any astrology report, consultation, or content
  • wrong user data submitted by you
  • service interruptions or technical failures
  • delayed communication
  • dissatisfaction based on personal expectations

Our total liability, if any, shall not exceed the amount actually paid by you for the specific service in dispute, subject to applicable law.

14. Indemnity

You agree to indemnify and hold harmless www.mykundli.online and its owners, team members, and representatives from any claim, demand, liability, damage, loss, or expense arising out of:

  • your misuse of the Website
  • your violation of these Terms
  • your violation of any applicable law
  • your submission of false or unauthorized information
  • disputes arising from your reliance on services beyond their stated scope

15. Privacy

Your use of this Website is also governed by our Privacy Policy. By using the Website, you agree to the collection and use of information as described in that policy.

Because our services may involve sensitive personal details such as birth data and contact details, users should review the Privacy Policy carefully before using the Website.

16. Third-Party Services

The Website may use or link to third-party services, such as payment gateways, messaging platforms, social media platforms, analytics providers, or external communication tools.

We are not responsible for the content, policies, availability, or conduct of any third-party website, platform, or service. Your dealings with such third parties are subject to their own terms and policies.

17. Suspension or Termination

We reserve the right to suspend, restrict, or terminate your access to the Website or services at any time, without prior notice, if we believe that:

  • you have violated these Terms
  • your conduct is harmful to us or other users
  • your usage creates legal or operational risk
  • fraud, abuse, or suspicious activity is detected

Termination shall not affect rights and obligations that have already arisen before termination.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Website, or any services provided through the Website shall be subject to the jurisdiction of the competent courts at [Your City/State], unless otherwise required by applicable law.

19. Grievance Redressal

If you have any complaint, concern, or grievance regarding the Website, services, billing, order fulfillment, or consumer-related issue, you may contact us using the details below.

Website Name: www.mykundli.online
Email: [Your Support Email]
Phone / WhatsApp: [Your Number]
Business Address: [Your Address]

Grievance Officer: [Name]
Email: [Grievance Email]
Phone: [Number]

Under India’s Consumer Protection (E-Commerce) Rules, 2020, e-commerce entities are expected to provide grievance officer details, acknowledge consumer complaints within 48 hours, and redress them within one month.

20. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice. The revised version will be posted on this page with the updated date.

Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

21. Contact

For any questions regarding these Terms, please contact us at:

Website: www.mykundli.online